Frequently Asked Questions
Everything you need to know about your UK-SILKSILKY shopping experience.
What makes UK-SILKSILKY silk different from other brands?
We specialize in high-grade 6A Mulberry silk, which is the highest quality available. Our products are designed for durability, hypoallergenic comfort, and a luxurious sheen that supports skin and hair health.
How long does shipping take within the UK?
Standard UK shipping typically takes 3-5 business days. We also offer an express delivery option which ensures your luxury items arrive within 1-2 business days.
What is your return policy for delicate silk garments?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to ensure the hygiene and quality standards of our silk are maintained.
How should I wash and care for my silk items?
To preserve the natural fibers, we recommend hand washing in cold water with a pH-neutral detergent. If using a machine, select the 'Delicates' cycle and use a mesh laundry bag. Always air dry out of direct sunlight.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you offer international shipping outside of the UK?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please note that custom duties may apply depending on your region.